AI guided repair assistant
An MVP for guided repair plus automatic quoting in just two months. The assistant suggests the procedure to technicians directly in the service software with 90% accuracy.
- Customer
- Wöhler
- Industry
- Mechanical engineering / service
- Project duration
- 2 months
The service and repair department spent a lot of time manually diagnosing, creating cost estimates and consulting with customers before a repair could begin. Each additional step lengthened the process and put a strain on the technicians.
We built an AI assistant that suggests how a device needs to be repaired based on device data, error patterns and historical repairs. At the same time, the system automatically generates the cost estimate – directly in the service software.
- Guided repair in service with over 90% accuracy
- Automated low-variance estimating
- 25% time savings for service employees
- Better customer experience through up to 50% faster service process
Our customer Wöhler presents the project
Deliverables
>90%
Repair accuracy
25 %
Service time savings
up to 50%
faster process
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